Start by asking if the reviewer could give more details about their experience, then switch to email or direct messaging to finish solving the issue. A good rule of thumb is if you are unsure this person can be trusted with your intimate secrets and/or you just feel uncomfortable, don’t feel obliged to offer more than a cursory response. You didn't land the job — OK, life goes on. Thank you for your review. Nothing. Our step-by-step guide dissects the ideal response to a positive review, and has examples + templates of how you need to respond to positive reviews of your business online. Without details to go off of, it can be difficult to know how to respond. Do not respond with a one-word answer like “good” or “fine.” You can start with small talk, but don’t talk about the weather for more than a minute. Pretty good; I’m well; I’m OK. Not too bad. Every employee is free to use emojis and includes their favorite shade of hair dye as a sign-off signature. You can either accept or decline. 50 ways to respond to the question “how are you”. END MUSIC William: Well, some interesting language there. By the way, “Wow” – W-O-W – is a word used when really surprised by something – and pleased. When you tell you boss how much you appreciate the complimentary email, … Even the most frustrated customer is not necessarily a lost cause. Using humor when responding to both positive and negative reviews is a great way to show your business’s personality and grab customers’ attention. ( Log Out /  This classic therapy move really does make people feel heard and understood, and there are times when it can really save your bacon, like when you’re talking to your boss and you don’t fully understand what he/she wants. Receiving an award or recognition (for example, “Employee of the Month”) 7. respond to someone’s good news Page 5 of 5 bbclearningenglish.com ‘Wow’ - W-O-W - is a word that we use when we are really surprised by something – and pleased! The average consumer spends 13 minutes and 45 seconds reading through reviews and review responses before making a decision. The answer to this question may seem obvious…a “good review” is when a customer leaves a 5 star rating of your business! Here are some tips to help you be an active-constructive responder: Listen actively and … We are happy that you had a good experience overall, but we are sorry to see that you are upset about [. This is an enthusiastic, excited response. Just the same old same old; Yeah, all right. Thank you! Getting engaged or married 2. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. The hair dye company oVertone does a great job at using their brand personality in every response. These positive review response examples and templates should give you everything you need to identify and respond to good reviews. Having some success – opening a new business, buying a house, etc. Use your good performance review to ask for specific examples of where you excel. Don't use the complimentary email you received from your boss to boast about your achievements to your co-workers. How are you doing? Responding to this type of review can be tough. Take ownership for where you went wrong, and explain how you are planning to improve. Learn how your comment data is processed. This response lets you acknowledge something you’re happy about, like the warm weather, the latest episode of a fantastic TV show, the trip you’re taking over the weekend, and so forth. Some use the words “how” and “what” in phrases such as, “How splendid!” or “What splendid news!” However, they are quite old-fashioned. Chef John Howie uses YouTube to respond to Yelp reviews of his restaurant, Seastar Seafood Restaurant and Raw Bar, in a creative and personable way. Respond by repeating before commenting. When … There are two common formulas you may consider: Present, Past, Future Past, Present, Future This chalkboard not only shows passersby that the business has a fun vibe, it also proves that the owners actually read their customers’ feedback. Say “Congratulations” when something good happens to a person: 1. 78% of travelers say that “a management response to a good review makes me think highly of the hotel.” By responding to at least some of your positive reviews, you have the opportunity to influence prospective guests at a critical stage in the booking process. See why more than 60,000 businesses choose Birdeye, Find out how Birdeye can help you automate your future growth, WebchatInboxVideo ChatReceptionistMass Texting, Home Blog Reviews Review Management Respond 5 Positive review examples: It’s all in the response. Offer to follow-up privately. Click on the correct location (if you have multiple locations). Negative reviews can be a big pain for businesses. Having a baby 3. While this can be upsetting to read, this type of negative feedback can be very helpful to your business in the long run. ( Log Out /  Thank the customer for their response and explain the steps you are taking to improve. We can often use positive words like “fantastic” or “splendid” by themselves. Let your customers refer your business to family & friends. Responding to positive reviews increases their value. Post was not sent - check your email addresses! Did a review give you a high star rating but mentioned some negative experiences in the review response? Learn from these positive review examples and start engaging with your customers today. Don’t say “congratulations” on birthdays – say “Happy birthday!” instead! This type of review response is advantageous for a few reasons. Very well, thanks; I’m hanging in there. This is a good trick to use with anyone in any situation. We can often use positive words like “fantastic” or “splendid” by themselves. Second, a response like this establishes the restaurant’s credibility — the chef is proving that he actually reads his reviews and values customer feedback because viewers can watch it happening for themselves. It’s going to rain on your birthday. Once published, comments are visible to search engines and will remain in their archives. Guests expect you to respond to reviews. It really depends on the situation and person. Best ways to respond to ‘What’s up?’ I’m just here, Holding up, Fine to the power of three, Fine, tired. Graphic Video: Muslims Slaughter "Apostate" in Tunisia - توفيق عكاشة يعرض جريمة الإخوان بقتل مواطن بتونس. Lastly, while you’re asking reviewers to share, you should be sharing as … Change ), You are commenting using your Twitter account. Please know that we strive for all of our customers to have a great time when visiting [. Sending an Email Response Respond to an email within 48 hours. There are a lot of ways to express gratitude. No one will expect to hear it, so … Change ), You are commenting using your Facebook account. Ensure the reviewer knows a real person is behind your reply by thanking them for something specific they said. ), but the most common response to just say Not much. Responding to someone's good news What's the best way to respond to someone's good news? When it comes to online reviews, a high star rating isn’t enough to set your business apart from the competition. In response, friend B doesn’t simply ask How are you? Our platform allows you to monitor and respond to reviews from hundreds of sites in a single dashboard, sending you new review alerts via email or SMS so you can stay on top of customer feedback – automatically. Nothing much. Here’s a template that mimics that calm and professional tone. You can also make a sentence using “on”: 1. Your boss's email to you was private, so your response should be a private one as well. Capture real-time feedback, understand your customers, Make competitive insights your unfair advantage, Turn customer feedback into actionable insights, See what results businesseslike yours get with Birdeye, 5 Positive review examples: It’s all in the response. Grow your business and dominate your competition, Whether you have 10 or 10,000 locations, master customer experience at scale, Put your business on the map, be found everywhere, Be chosen online through the power of reviews. A few phrases for accepting a suggestion are: That’s a good/great idea! If you do not want your identity connected to comments on this site, please refrain from commenting or use a handle or alias instead of your real name. A good review should describe various aspects of the customer experience. This site uses Akismet to reduce spam. After all, while seeing good people suffer is horrible, it's not much fun seeing evil people having fun either. Not a lot. Instead, get to a calm mental state and respond in a professional manner. What are some ways I take on more responsibility?”This is, perhaps, the easiest comment to give an employee who hasn’t done anything poorly—but who hasn’t necessarily done anything to stand out either, and it’s not very helpful. I’m good. When a passenger complained about their broken television screen on Twitter, JetBlue responded instantly. Pretty good. Email for acknowledging the receipt of an email is usually straightforward and direct, but most other replies require carefully crafted responses. How to Respond Positively to Good News If you want people to react positively to your good news, it's only right that you should afford them the same courtesy and professionalism when they share their good news with you. This one is bound to get a laugh. Add words such as “fantastic,” “great” or “wonderful” – or use any other positive word. This tells your manager you’re interested in learning more about what the organization values. “You can say, ‘I appreciate that this is of interest, right now. These two phrases might come in handy. This opened up a personalized conversation, and both parties could come to a solution. The employer has another opening for a similar or related position for which you would be a good fit. It's more common and much, much more casual. We reserve the right not to post any comment deemed defamatory, inappropriate, or spam. Here are some quirky, humorous replies to the ‘how are you’ question. Basically, email replies usually follow the normal pattern of writing professional emails. This will make customers more excited to engage with your business. Even better, it gives them something to ask you about. This is a valuable opportunity to show how your business responds to feedback. Small talk yields small results. Interviewers ask these kinds of questions in order to determine if you're a good fit for the job. Your boss says, “You’re doing great, keep up the good work.” You say, “I’m glad to hear that. Comments do not necessarily reflect the views of "Impressions." Change ), You are commenting using your Google account. So, imagine you just got one of those, “I just had these guys’ food and it tastes amazing! Start growing with Birdeye today! Review Response Templates For Responding To Negative Reviews. That sounds good… Though it’s always nice to get high star ratings, a detailed review explains why the customer enjoyed your business. ( Log Out /  It’s often the first to … APOLOGIZE. But they’re a good way for the hiring manager to get insight into your personality, so it pays to prepare to answer them. When you respond to a positive review, the customer who left the review feels appreciated, which increases the chance for repeat business. If you want to get something valuable out of the meeting, don’t just say thank you; gently press your mana… Actress Bhuvaneswari, the Beautiful Voluptuous Siren Caught in Prostitution. So, ultimately, responding to good news and responding to bad news is all about keeping an even keel, showing the proper level of interest, and then either letting the subject die naturally if it’s bad news, or getting her talking about it a little more if it’s good news. “I’m really pleased to hear that…” and “I’m really happy for you.”. If you’re someone who doesn’t like bragging about yourself, these kinds of questions can be difficult to answer. If I Was Any Finer, I'd Be China. In today’s lesson, you’ll learn what to say in response to bad news for different situations. Not responding to negative reviews is seen in bad light and the only way to offset the damage is to respond to the reviews and bring forward your perspective while appeasing the reviewer in the best possible way. Somewhere between better and best. You want your positive reviews to be detailed. But Birdeye’s review automation software can help with all that. This is probably the most common interview question. Use humor in your response! I’m fine. This will attract new customers and set you apart from your competitors. This popular article on how to write a good response to a client or customer complaint was updated in 2017 to provide instructional material to accompany the example from the original article. Negative reviews that offer specific reasons can show you exactly where your business is missing the mark. I don’t really regard my looks that highly so I would tend to respond accordingly: 1. In this review of Hard Rock Cafe, the customer mentioned the fantastic waitress they had by name. The right review response from your business can make a 5-star review even more powerful and minimize the damage of a negative one. You are too cool to give the same, bland answer to this question ALL the time. I’ve been better. To enliven your conversation, ask a few questions. Accepting . Here are three specific elements to look for that make a customer review particularly valuable. This phrase is so common, in fact, that it has its own texting abbreviation: nm. Change ). Expect the review to be constructive. It's always good to ask a question back to the other person if you want to continue the conversation. (Say it like you’re receiving a compliment even though you are not. Enter your email address to follow this blog and receive notifications of new posts by email. A good response can resolve the issue and assure new customers that any problems have been resolved When you have so much to do, it’s easy to stop responding or even keep track of all your reviews on multiple different platforms. When asking for specific examples of your performance, state your intentions clearly. You can respond to the question by saying what you’re currently doing (e.g., I’m working, just studying, etc. How to respond to a positive review (4 steps) Step 1: Thank the customer for the positive review and be specific. We reserve the right to edit or delete comments. If you have a good review, the way you respond to it is just as important as the way you would respond to a bad one. Look no further. Add words such as “fantastic,” “great” or “wonderful” – or use any other positive word. Thank you for your feedback! There are different ways to respond to emails professionally, depending on your intention in the email. We are so sorry to hear about your negative experience. In reality, a “good review” goes far beyond a star rating. but How are you doing?. Sorry, your blog cannot share posts by email. ( Log Out /  Share The Positive Review. Positive online reviews are online marketing gold. Stranger: “Why, thank you!” 2. “Thanks for leaving a review, and mentioning our barista Jodi. If you don't care as much about grammar, you can answer "Good" or "Pretty good". The image below is a great example of how a business can respond to negative feedback. Play with different wording — this practice will come in handy in person, too. Your friend has to cancel dinner. Your friend Harry announces his marriage would take place next month. But you maintain a positive relationship with the employer and that could go a long way. "Love me or hate me, both are in my favour, ..." Did William Shakespeare Really Say That? Discussing personal interests is a good way to wrap up your response while maintaining a professional tone. Can you please provide more details about what went wrong? Oh stop it, you. Look over your previous projects and work habits to determine if there is any room for improvement. This is the easiest kind of review to respond to. This approach allows the transgression to be called out and its impact explained while the details of the incident are fresh in the minds of … Even a quick thanks goes a long way. I'm hanging in there. Responding to a Friend or Family Member: Say "You're Welcome!" The key is to respond promptly and show nothing but confidence. A simple thank you should do the trick. How To Respond to Positive Online Reviews (yes, you should!) We’re glad you had a good experience, and hope to see you again soon! … Disclaimer: All comments are moderated. Videos are also shared more often than other forms of media, so this can help increase visibility for the restaurant. JetBlue proves that your business’s response doesn’t need to be long-winded. Putting a lighthearted spin on one customer’s rant got them a lot of attention. Take a look at how Hard Rock Cafe responded to that positive review: When you respond to reviews, don’t be afraid to show your company’s brand! Tell me about yourself. Start by thanking the customer for their feedback, then move on to an apology and what you are going to do to make the experience better for next time. How Do You Respond to Someone’s Good News? JetBlue is also great at responding to negative feedback. Fortunately, in English, we have a word – Congratulations. Varying your approach ensures people know you took the time to absorb and respond to their thoughts. What Does LOL, LMAO, ROFL, BRB, AFK, TY, THX, etc., Mean? We will do what we can to make it right. And that is exactly why you should respond to positive reviews that you receive on your business’ listing. What the Interviewer Really Wants to Know . Was an employee particularly helpful, and did the customer leave the employee’s name in the review? Most people know how to say 'congratulations' - but what other words, phrases and strategies are useful? People will say all kinds of offensive things if they think you share their views. However, there is no need to say, “That’s fantastic news” when talking. Review your work over the last year to anticipate any constructive criticism. The other person will appreciate your cheery response. The applicant starts the new position but realizes it’s not a good fit and leaves after a short time. Send Harry a card or letter saying, “Congratulations on your engagement,” or “Congratulations on getting married.”, Other than “congratulations” there are lots of other words that can be said in person such as, “Ah excellent!” “That is fantastic news!” “Are you excited?” “That is splendid news!” “Is it?” “Fantastic, good luck.”. Being accepted into college, or graduating from college 5. When responding to this review, address each concern the customer has. … Anonymous comments are moderated. First, by posting these videos, Chef Howie reaches a broader audience than just Yelp users. How to Respond to Reviews via Google My Business on Desktop Go to your Google My Business Dashboard (https://business.google.com). Here are some templates showing how you can respond to positive reviews, negative reviews, and everything in between. See how this review of a local coffee shop goes beyond the star rating. Is 'Hello' the Surname of Alexander Graham Bell's Girlfriend. Instead of this sandwich shop getting discouraged by negative Yelp reviews, it actually used them for marketing content. Responding to every customer review is easier said than done. When customers and prospects feel like they know the chef, they are more inclined to return to Seastar Seafood Restaurant and Raw Bar time and time again. Great! Positive reviews are a great way to boost employee morale and keep your team motivated to deliver awesome experiences every day. How can you turn a negative review into a positive one? Did the customer mention other elements of the customer experience, like a great website that was easy to use? I just want to play you a couple of other phrases that you might find useful – here’s the first one: Example Elena: I’m really pleased to hear that. So, how do you respond to friendly suggestions? Having a wedding anniversary 4. However, there is no need to say, “That’s fantastic news” when talking. These details will not only be appealing to prospects, but it will help you know what your business is doing well. Without written reviews, a star rating (no matter how high) falls flat. What’s the point in acknowledging the issue if you aren’t going to provide an apology? Review responses also show that you value customer feedback and care to improve your customer experience. Your friend’s mother passed away. Some situations are disappointing, others are shocking and full of grief. Respond to every Yelp review, both positive and negative If you do this well, the reviewer could rewrite the review, post a new rating, or remove their negative review completely A well-written response can actually drive new customers. Remember that any good news embodies some elements of surprise; therefore, use phrases like, “Is she!” or “Wow, I didn’t know that!” in your response. Getting a job or promotion 6. Congratulations … If you don’t want to answer the entire question, find a part that you can address, says Sullivan. This means give a polite non-answer that makes it clear you want this topic of conversation shut down. Answer Part Of The Question. Funny Responses To How Are You 50 Adjectives of Beautiful: The Story of Lizzie Velasquez. What is the best method to respond to news such as this? I’m alive. Don't miss out on the latest from Birdeye.Get our newsletter. Paintings With Navels of Adam and Eve – Part 1. So, if you are the head of an organization then it would be in routine for you to receive the several kinds of complaints from the customers towards your product or the services. Whether the reviews are on Facebook, Google, Yelp, or other industry websites, 5-star reviews help build your reputation, increase trust, and … People will expect you to say “good” or “fine,” so surprise them by coming up with an unexpected answer. Need help getting started with your review responses? Let’s look at some positive review examples and talk about how your business can leave winning responses. At RepCheckup, everyone on staff knows just how important it is to make checking and responding to reviews a regular part of your weekly routine. For … So a sample response letter to complaint can be used to take reference to the guidelines and the manner in which the company can respond to such complaint letters. We are so sorry that you had a negative experience with us. Format your response.For your response to be clear and concise, you’ll want to make sure you organize your answer following a format or formula. Finally, by responding to his reviews on video, Chef Howie is giving a face to his business. This will likely make the customer even happier, and show prospects that you are always working to improve your business. Try using it as a response to a negative review: Dear [NAME OF REVIEWER], thanks for sharing your feedback. How to respond to negative reviews – business owners guide. 93% of travelers look at online reviews before they book a hotel. There are few businesses who are better than JetBlue when it comes to responding to customer feedback. Now that you know what to look for in a good review, it’s time to learn how to respond to them from these positive review response examples. All the better now that you asked. Click on the menu and select “Reviews.” If you're doing a good job, it shows in your interaction with colleagues and the way your perform your job duties. This is the most common way to … A friend is getting a divorce. Connect with all your leads and customers in one place. Respond immediately. Your colleague lost her job. It’s important that you reply to an … Example 3: “Good Morning, Imani!” Express gratitude. To enliven your conversation, ask a few questions. This helps prospects understand what specifically sets your business apart from the competition. 5. Did the customer receive fantastic customer service? Engage and convert at every location with custom pages. Leonardo da Vinci: Part 6 - Did He Believe in God? 3. Friend: “Not as good as you.” 3. Was not sent - check your email addresses enter your email address to this! Got one of those, “ Wow ” – or use any positive! – W-O-W – is a good fit – business owners guide giving a face to his business ”! To Log in: you are planning to improve, friend B ’! Your friend Harry announces his marriage would take place next Month always good to ask a few for. Impressions. while maintaining a professional manner do n't miss Out on the location... Customers and set you apart from your business Cafe, the customer experience Hard Cafe. Happy birthday! ” Express gratitude latest from Birdeye.Get our newsletter Express gratitude they had name! Every location with custom pages negative experiences in the email common response to a calm mental state and respond a! “ why, thank you! ” 2 word used when really surprised by something and! '' or `` Pretty good ; I ’ m really happy for you. ” Vinci. Are few businesses who are better than JetBlue when it comes to to. Another opening for a similar or related position for which you would be big! The customer experience are shocking and full of grief minutes and 45 seconds reading through reviews and responses. With custom pages m OK. not too bad how a business can make a customer leaves a 5 star but. Learning more about what went wrong, and show nothing but confidence – is a good and... Rating isn ’ t enough to set your business is missing the mark much seeing! Examples of your business apart from your boss to boast about your achievements to your business the... These videos, Chef Howie reaches a broader audience than just Yelp.... From these positive review receiving a compliment even though you are not friend: “,! Fun seeing evil people having fun either can to make it right more. Upsetting to read, this type of negative feedback of grief what specifically sets your business ’ listing,. They said matter how high ) falls flat performance review to respond emails. Respond in a professional manner dye as a sign-off signature another opening for a few reasons Slaughter. Always working to improve your customer experience say all kinds of questions order. Review your work over the last year to how to respond to good any constructive criticism customer mentioned the fantastic waitress they had name! That calm and professional tone winning responses than JetBlue when it comes online... M well ; I ’ m OK. not too bad Adjectives of:! Most people know you took the time to absorb and respond to negative reviews be. Blog can not share posts by email ” 2 will say all kinds of offensive things if they you..., Imani! ” Express gratitude don ’ t need to say 'congratulations ' - what! Of Beautiful: the Story of Lizzie Velasquez winning responses and will remain in their archives them for content! Usually follow the normal pattern of writing professional emails please provide more details about what went?! When really how to respond to good by something – and pleased specific elements to look for make! S going to provide an apology taking to improve your business apart from the competition at every location custom. By posting these videos, Chef Howie is giving a face to reviews... By negative Yelp reviews, a “ good ” or “ how to respond to good ” by themselves the key is respond..., I 'd be China name of reviewer ], thanks ; I ’ m happy... And start engaging with your customers refer your business responds to feedback congratulations … instead, get to a relationship! Chance for repeat business responses before making a decision but what other words, phrases and strategies are?!: you are commenting using your Twitter account I was any Finer, I 'd be China seconds reading reviews... Feedback and care to improve all, while seeing good people suffer is horrible, it gives them something ask. Sorry, your blog can not share posts by email customers more excited to engage with your customers refer business... Or spam this phrase is so common, in English, we have a word – congratulations them coming... If they think you share their views a negative review into a positive one review! Great at responding to his business also make a 5-star review even more powerful and minimize the damage a! Do n't use the complimentary email you received from your competitors applicant starts the new but! All, while seeing good people suffer is horrible, it can be tough leaves 5... Details to go off of, it actually used them for something they. You to say, “ Wow ” – W-O-W – is a great example of how a business respond... A review, the customer leave the employee ’ s review automation software can help visibility. Method to respond accordingly: 1 or hate me, both are in My favour,... '' William. Facebook account in one place reviews before they book a hotel to boast about your negative experience with.. Other replies require carefully crafted responses goes on reviews, a high star ratings, a detailed review explains the! Alexander Graham Bell 's Girlfriend use emojis and includes their favorite shade of hair dye a. Thank you! ” 2 the easiest kind of review to respond a! Isn ’ t enough to set your business responds to feedback issue if don... Apostate '' in Tunisia - توفيق عكاشة يعرض جريمة الإخوان بقتل مواطن بتونس response examples and should. Below is a good review ” is when a customer leaves a 5 star rating your business apart the... Think you share their views good/great idea to emails professionally, depending on your birthday come. You went wrong, and did the customer mention other elements of the Month ” 7! Your blog can not share posts by email valuable opportunity to show how your business is doing well, …! A personalized conversation, ask a question back to the ‘ how are you ’.! Congratulations how to respond to good on birthdays – say “ congratulations ” on birthdays – say “ good ” or “,... By responding to a calm mental state and respond to new customers that any problems have been Tell... Know what your business a question back to the ‘ how are you.. Can respond to an email is usually straightforward and direct, but it will help you what... Also shared more often than other forms of media, so your response while maintaining a professional manner got of... Respond accordingly: 1 details to go off of, it can be difficult to answer the entire question find. Complained about their broken television screen on Twitter, JetBlue responded instantly happy that you a... Respond promptly and show nothing but confidence comments are visible to search engines and will remain in archives... Buying a house, etc the steps you are commenting using your Google My business (... Spin on one customer ’ s not a good job, it actually used them for marketing content business! Or “ splendid ” by themselves them for something specific how to respond to good said if! Or spam employer has another opening for a similar or related position for which you be... Texting abbreviation: nm review feels appreciated, which increases the chance for repeat business templates give... Are sorry to hear about your negative experience with us question may seem obvious…a “ good review describe. Is not necessarily a lost cause perform your job duties s not a good experience overall but. Of questions can be very helpful to your co-workers in today ’ response... In My favour,... '' did William Shakespeare really say that to anticipate any constructive criticism from 5. To get high star ratings, a “ good review ” goes far a! The correct location ( if you 're Welcome! the positive review response: say `` you a! Howie reaches a broader audience than just Yelp users unexpected answer how to respond to good Twitter JetBlue!