QuikChat. Please contact us or use the Find an Integrator locator tool if you don’t know who your VAR or SP is. All rights reserved. By clicking “Accept All”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Lenel OnGuard contains support for enabling an encrypted connection between the Lenel Communications Server and Lenel ISCs (LNL-500, LNL-1000, and LNL-2000). For Value Added Resellers (VAR) With industry-leading education, technical support, professional services and custom solutions, Lenel remains committed to creating a superior experience for every customer, every time. Technical Support Services. Need order information? As a part of our OnGuard support policy, Lenel supports OnGuard versions for three years from the date of initial commercial release. This means that should your dealer encounter an unusual situation that would require special assistance, they can contact us directly for advanced support. NOTE: The IQ751 megapixel camera demonstrates a minor problem switching between day-night (color to monochrome and back to color) conditions. If you need immediate tech support assistance, please call 800-631-6046. FOR YOU. OnGuard Solutions to Support COVID-19 Needs, Standard, first-level technical support provided through Lenel VARs, 24/7 and direct system-user support contracts available if needed, Support Center equipped with the latest in call routing and management technology to ensure your call is directed as efficiently as possible. As a member in the Lenel OpenAccess Alliance Program (OAAP), Salient’s CompleteView Video Management System (VMS) and OnGuard® access control system are integrated to provide video with access control event information in a single, powerful interface. Contact Customer Service. A Global Leader in Advanced Physical Security Solutions. Technical support. Privacy Policy   |   Please have a look at the local sites. As a result, Lenel Technical Support and Engineering are … Faculty & Staff Support Contacts. Contact Us; Lenel Security Systems. Lenel is a worldwide provider of open-platform security solutions with integrated access control and video management designed to meet current and future needs. For immediate assistance, please call 800-631-6046. This support is not currently able to obtain FIPS 140-2 certification. © 2021 Carrier. Included on the Supplemental disc in the Support Center directory is a patch from Microsoft that remedies this issue. All trademarks are properties of their respective owners. © 2021 Carrier. Technical Support Services Lenel is committed to providing the best possible user experience for every customer, whether you're new to OnGuard® or need to upgrade an existing system. OnGuard® 7.1 reached its end of support date as of September 30th, 2018. Give us a call. Hotline: +49 (0) 89 / 99 228 333 support-simonsvoss@allegion.com Contact the Tech Support Team. Our combined company delivers innovative security solutions, more choices to fit your organization's needs and an experienced, responsive support team. Contact Technical Support. Please fill out your information below and we will get back to you as soon as possible. Get the latest Lenel news and product information delivered straight to your inbox. Our services include technical support, integrator training, application engineering and more to ensure that any question or problem you have can be easily answered by an expert. Toll Free: (800) 525-3372. With our dedicated, specialized teams, you're assured a prompt response to all your support needs. Please dont hesitate to let us know how we can improve our support offerings to serve you better. Alarm Lock Wireless Networx Locks Certified for Lenel Version 7.6 OnGuard ® Access Control & Video Platform Amityville, NY – Alarm Lock, a division of Napco Security Technologies, Inc., announced today that its increasingly popular Trilogy Networx ® Wireless PIN and Prox Access Locks & Keypads are now certified with Lenel Version 7.6 OnGuard ® Integrated Access Control & Video … Video security technologies can present complex challenges that require specific expertise to resolve. Saturday 9am-5pm EST. All trademarks are properties of their respective owners. By email: New or Revised Orders: [email protected] Order Status or Questions: [email protected] Technical Support: [email protected] Pre-Sales Support: [email protected] A&E and Consultant Sales Support: [email protected] OnGuard Licensing/Configurations: [email protected] Return Merchandise Authorization (RMA): Load the file on any affected recorders by copying it over and double-clicking. Milestone CARE is a complete suite of operational maintenance and support services supplementing the support you receive from Milestone’s broad and highly qualified network of resellers and integrators. ... All requests are subject to Lenel approval. +1 (508) 663-2512. Contact technical support for more information. The patch will also be available on the secure side of the Lenel website in the Technical Support Tools > Video Tools section. Phone Numbers. Main Office: (425) 455-0510. EMEA UTC Fire & Security Lenel certification program. As the leading provider of advanced security products, Carrier Fire and Security Products is often first to the market with new technologies – and first to provide you with the training you need to sell, install and maintain the latest security products to maximize your competitive advantage. Technical Support. +1 (508) 663-2500. Lenel contact map. 1.866.274.8648 (866.BRIVO4U) Monday-Friday 8am-8pm EST. 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