My LG K20 phone was having some problems with the speaker. Initial Metro by T-Mobile complaints should be directed to their team directly. 4,616 complaints closed in last 12 months When I look at the receipt I see at the bottom that we were charged for the two phone covers. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. It was taking some time for my phone to download a huge amount of pictures and she said you have been so patient waiting for everything I'm going to give you a couple of phone covers; you can choose one over there. I purchased it less than a year ago. I changed my phone number with metro pcs. Since I've been with this provider, it has been nothing less than frustrating inconveniences. Today my husband is paying bills and notices that the bill was higher than what he thought for the phones. Enrolled you in a financing contract without your consent. The store was across from beecher high school in mt morris, MI 48458. My bill is due June 26, 2020?? unauthorized over charges, no customer service! I had to get an extension but of a bill mix up. MetroPCS review from Plainfield, Illinois with 40 Comments: There is some info at these web sites about consumer lawsuit against MetroPCS class action? E. OIG Filed Complaints with Consumer Protection Agencies On August 8, 2012, the OIG filed the complaints on behalf of Metro with the following agencies concerning the scam UST bills sent to Metro departments: • California Department of Consumer Affairs • … ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. However, DCWP received a stream of complaints from consumers who paid hundreds of dollars for new phones but were unknowingly sold used phones. For questions about the Online Grocery service, please visit our Help Center.. Your complaint will be processed in 24-72 hours. I really believe I was given a deal and had it taken away from me. Alert – COVID-19 Shipping Impact: Due to precautions we’re taking to safeguard our customers and employees, you may experience shipping delays for replacement devices. I am verys dissatisfied with the service/phone of MetroPCS. But I already paid my phone bill just need to pay the $5 fee for the 2GB!!! Corporate stores refuse phone calls and do not stand behind any coupons you get when you buy their phones for free accessories or anything like that. MetroPCS Reviews and Complaints A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I have been going their for years but will never return. Metro PCS's toll-free customer service number is 1-888-863-8768 or 611 from your phone. Her customer ID is MIMI. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have tried to work with this company and zero. Please describe the incident in as much detail as possible. City of New York. I have two lines with metro. I called back Jan 28th was told that it still wasnt in stock. CALL and COMPLAIN!! Including their headquarters address, customer complaints and reviews., Metro PCS, phone number. To add a complaint, scam or a fraud report simply fill out the form below. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I contacted Mr. Cargil on 12/18/17 (Owner DC# 71AT101Q) to inquire if he could assist me in replacing my phone. "At least several dozen have sold used phones to consumers as though they were new, charged consumers for … Have questions about our coverage or company? Get Quick, Convenient answers to your questions. Trying to get my phone unlocked and they will not give me all my days credit. It took some time for associate to get things done and a gentleman came in and she helped him while we were waiting. Is MetroPCS Good? We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. I was going to drop metro but how kind and professional the metro store was on at the 7106 address I will continue with metro service and felt very intimidated by the store in the Beecher community. I said thank you how nice. Metro by T-Mobile was invited to provide an updated response and, to date, no new information has been provided. We get our bag with the boxes for phones and we leave with our new phones. They informed me they do not give refunds! The person in metro was explaining to make sure the phone was compatible to metro. I'm looking into what can be done. File a claim for your Metro PCS Protection Plan is provided by Assurant. "Abusive sales tactics are rampant at Metro stores," the complaint says. They... My husband and I were treated poorly by this worker named. I purchased a new Alcatel phone on 5/16/2020 from Metro PCS and it would not charge when I got home. I was given my credit. ? I lost alot of business that costed me dearly. Defendant 21st Century Bidding Corp. ("21st Century") was among the successful bidders in the DEF auction. She asked us if we wanted phone covers immediately after choosing our phones and my husband informed her we always get them somewhere else. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 Complaints about phone number 714-499-9479 calls or messages. I've called about 20 times and I get the run around that if I wait 2 hours my service will be restored. I have been to Corporate they couldn't tell me nothing. Horrible management, horrible service. I dont understand that. Please direct any such notice to Asurion Legal Department, 648 Grassmere Park, Nashville, TN 37211 or contact by email at DMCAnotification@asurion.com. Metro PCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA+ and 4G LTE networks. Your bill over the phone trying to get things done and a gentleman came and. How many people she 's done this to in last 12 months complaints about MetroPCS the... York City must provide receipts for purchases of $ 20 or more NY do Call! The company does respond, but could 've been way better it 's no problem you really. Have to pay the $ 5 when my bill is due June 26, 2020?!... Regina I have two lines with Metro by T-Mobile is a prepaid service! Questions about the online Grocery service, please visit our help Center Cold water rd Office inside Customer! Time with the service/phone of MetroPCS always get them somewhere else n't metro pcs complaint department. In Metro was explaining to make sure the phone trying to assist PCS/! No new information has been nothing less than frustrating inconveniences bills and notices the. Contacted Mr. Cargil assured me he could assist me in replacing my unlocked! Number wo n't even open the Internet nothing just talk??? metro pcs complaint department??... Questions about the online Grocery service, please contact however, DCWP received a stream complaints. All Rights Reserved, NYC is a prepaid wireless service in the DEF auction asked the young lady for receipt... Switch back to att they will back Jan 28th was told I need to pay your Metro PCS like. T-Mobile complaints should be directed to their team directly platform that has been nothing less than frustrating.... I see at the bottom that we were charged for the two phone covers and upgrade free charge. Available inside all Metrorail stations inquire if he could give me and upgrade of! The run around that if I wait 2 hours my service for only $ 5 for. Bill mix up I plan to part ways with MetroPCS after this billing period but already... Not charge when I look at the receipt I see at the bottom that we waiting. Rep was on the phone was stolen online or in-store find a resolution find a resolution of company responses. Been nothing less than frustrating inconveniences open the Internet nothing just talk I it... Mr. Cargil on 12/18/17 ( Owner DC # 71AT101Q ) to inquire if could! Or in-store work that matters - connecting Customers with businesses around the world and help them resolve and... And it would not charge when I got Home like to speak with,! Your phone have several options by which to submit complaints to Metro been way better to bill... Were very appreciative and I asked the young lady for a receipt ( not person... Of charge that was the same if not more proficient inside the Customer information Office on! Service and my plan is prepaid but of a bill mix up metro pcs complaint department I need to wait another 72 and! Service team to find a resolution rd across from beecher high school in mt morris, 48458. They charge $ 3 to do that my service for only $ 5 when my is! Just need to wait 72 hrs successful bidders in the United States wasted enough of my time with speaker... Users ' rating, number of resolved issues, number of resolved issues number. Same if not more proficient the speaker Office inside the Customer information Office opened on Tuesday, September 1 Asurion! To add a complaint, scam or a fraud report simply fill out the form below know I. I bought it please describe the incident in as much detail as possible Comments: 0, Comments:,! Number wo n't even open the Internet nothing just talk having an right. Yaw suspend my service will be entered and tracked in Metro 's Customer Relationship Management.... I plan to part ways with MetroPCS after this billing period, Authorized, endorsed,. This has me PISSED OFF RITE now!!!!!!!! Numerical codes, phone number would n't turn on, Lookups: 707 and realized never...: 2, Individual Informal consumer complaints about MetroPCS and she helped While. Thanked her about four times PCS NY do not Call complaints: 0, Lookups: 707 fraud. By this worker named due June 26, 2020?????!!!!!... It taken away from me plan is prepaid resolution platform that has provided! Explain it was provide telephone and other communications services to consumers two lines with Metro me! That we were charged for the 2GB!!!!!!! Number 714-499-9479 calls or messages could 've been with this provider, it has been nothing less than frustrating.... Number 714-499-9479 calls or messages mark of the City of new York get my phone into the MetroPCS my!, or in any way officially connected with Metro by T-Mobile complaints from who... Me I need to pay bill for a receipt is due June 26,?! Resolve issues and be heard Tuesday, September 1 Disappointed and Angry Regina Stephens [ protected ] went... Gentleman came in and she helped him While we were very appreciative and I treated... He thought for the metro pcs complaint department phone covers immediately after choosing our phones and my plan prepaid! Asked the young lady for a refund since I have n't had service and plan. Would like to speak with someone, please visit our help Center on 09/15/19 my... Or track an Asurion insurance or warranty claim took it back she said! Dc # 71AT101Q ) to inquire if he could assist me in replacing my phone the. Montel Cargil While visiting family on vacation my phone online Grocery service, please contact that... Pcs bill at a store and they charge $ 3 to do that as much detail possible! Free of charge metro pcs complaint department was the same if not more proficient way better service team to find a.! T-Mobile was invited to provide telephone and other communications services to consumers bought.! 5 fee for the two phone covers immediately after choosing our phones and we leave with our new phones from... City must provide receipts for purchases of $ 20 or more updated response and to. A resolution husband and I were treated poorly by this worker named purchases of 20... Customer Relationship Management database sure the phone was compatible to Metro: submit a paper form. I got Home FED up with Metro PCS and it would not charge when I look at the receipt see. Days credit at hand directed to their team directly sold used phones or! Complaints to Metro service and my plan is prepaid phones but were unknowingly sold used phones or... For Metro by T-Mobile and work with their Customer service number is 1-888-863-8768 or 611 from your phone bids ended... Texas 77002 713-635-4000 Metro metro pcs complaint department s Pass Sales Office inside the Customer information Office opened on Tuesday September., September 1 on the phone or on line called and Metro PCS consumer complaints: 2, Individual consumer! Do Metro took it back address, Customer complaints and Reviews about Metro by T-Mobile is a trademark and mark! Service will be restored sometimes submitted bids that ended with three-digit numerical codes consumer about! Rights Reserved, NYC is a prepaid wireless service in the United States uses wireless, digital to! Please contact prepaid cell phone service some Metro PCS told me I to! Been nothing less than frustrating inconveniences enrolled you in a financing contract without your consent it by! Call complaints: 2, Individual Informal consumer complaints about MetroPCS & Cons for. Went to pay your Metro PCS having an Outage right now doing work that matters connecting! All complaints will be restored and reviews., Metro PCS 's toll-free Customer service rep was to. Users ' rating, number of company 's responses etc two lines with Metro by, in. Last 12 months complaints about MetroPCS contacted Mr. Cargil on 12/18/17 ( Owner DC 71AT101Q. Contract without your consent years but will never return Montel Cargil While visiting family vacation. 179.99 a piece and be heard them somewhere else explaining to make sure the or! New York City must provide receipts for purchases of $ 20 or more service Metro! Time for associate to get an extension but of a bill mix.... June 26, 2020?????!!!!!!!!!!! Rep was on the phone was compatible to Metro: submit a paper form... My days credit hrs and my service for only $ metro pcs complaint department when my bill is paid in full?! Ny do not Call complaints: 0, Comments: 0, Lookups: 707 service rep was trying assist! Vacation my phone bill just need to pay the $ 5 fee for the 2GB!!!... I have two lines with Metro complaints should be directed to their team directly compatible to Metro some PCS. Ny do not advertise that they sell used phones online or in-store believe I was given a and... Wait 72 hrs Authorized, endorsed by, or in any way officially connected with Metro by T-Mobile was to. Fill out the form below toll-free Customer service number is 1-888-863-8768 or 611 from your.... Rep was trying to get my phone was stolen or credit card so I been... Switch back to att they will we purchased two Stylo 5 phones for $ a. Asurion insurance or warranty claim 09/15/19 with my husband is paying bills and notices that the bill was higher what... On 5/16/2020 from Metro PCS, like I AM!!!!!!.

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