finding frames. EyeBuyDirect is an online eyeglasses retailer based in Austin, Texas. Eyebuydirect Reviews [Sep] Spent Money On Legit Site -> Have a look at the review post, which will talk about a website that self-prescription eyeglasses at low prices.. Are you in search of a place where you can buy the right eyeglasses? This is a second pair. What can we help you with? Woot! 2.5 weeks later I received the second wrong prescription. It doesn’t sell brand name frames, but does offer a premium designer brand called RFLKT Eyewear. EyeBuyDirect Everyday Glasses Sale: Up to 50% off + free shipping w/ $99. More Deals ... Target; Walmart . PLUS I had to mail back both pairs on my dime. EyeBuyDirect is a big, budget box-shifter, and isn’t afraid to show it. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to Buzzfeed and more. Called and had same experience . I’m very happy with my EyeBuyDirect purchases. Against my better judgement, I decideced to order again with them. 5. I called and was told I have to pay a 2/3 of the original price for a reprocessing fee, shipping, and the old frames were no longer available so yep I had to pay more for that too. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. Terrible customer service (actually, no customer service). Paid for shipping (19.95 in Canada in order to get a tracking number) and the $10.00 restocking fee. This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. Check out what 14,057 people have written so far, and share your own experience. Shipping takes a month. Getting new glasses is always such a hassle. Unknown? They don't send tracking #'s either. I may never buy them in person again. Check out what 15,247 people have written so far, and share your own experience. EyeBuyDirect ranks 1st among Sunglasses sites. Just takes a very long time to shop frames. EyeBuyDirect ships to U.S. customers through USPS and UPS next day air . EyeBuyDirect New Looks Sale: Up to 50% off. I ordered back on October 8th.I was notified that the order shipped 2017-10-16. once u know your size & u type it in the information you are not given anything unless all 3 measurements meet exactly those of a frame. I will be using this company's services again. Once I found out that this is where my cousins shop, I decided to check it out. Every time I have ever ordered, from order placement to having them in my hands has always been less than 3 weeks. Review #1133402 is a subjective opinion of poster. Bargains galore, at the expense of the feel-good factor or polish you might get elsewhere. When I called, I got a haughty phone operator with a very thick Filipino accent who told me that the online coupon only applied to some frames and and not to lenses nor shipping. Review #2121934 is a subjective opinion of poster. 1 review for Eyebuydirect.ca, 5.0 stars: 'I've purchased from Eye Buy Direct many times and I've always been satisfied even if the glasses don't particularly end up working out for me, the buying/shipping experience is always positive. Ordered glasses, took 3 weeks. Offer made to give free frames but not lenses . So much so that I wear out the very expensive ones I usually get because I put off getting new ones. Eyebuydirect - Never had a problem...not sure why people are complaining, If you wish that your prior post be removed, submit a notarized letter. Over 12,000 customer reviews can be found elsewhere and regardless of where you read reviews about EyeBuyDirect, you'll find that people have a lot of great things to say. Still no glasses and I'm out the funds. Pissed Consumer © 2021 All If you’re interested in getting EyeBuyDirect glasses, you can get $10 off here or use this code: IFAHF553BG. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. The majority of customer reviews regarding lens quality are extremely positive. This company is not convenient what so ever. | Read 14,781-14,800 Reviews out of 15,247 I really want those but I got another cute pair. Review #397113 is a subjective opinion of poster. EyeBuyDirect, Inc. Eyeglass Suppliers. She laughed and said they were so far off they must be for someone else. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. I am so excited for this . Eyebuydirect Shipping Service (20 reviews) Eyebuydirect Eyeglass Lenses (8 reviews) Glassesusa Eyeglasses (55 reviews) Customers say that the company provides a large … Check out the latest EyeBuyDirect Coupons and Promos. Sludos mi pedido 3778**** no me ha llegado por lo cual no me interesa ya deseo se me devuelva mi dinero please, I Have not received any information on delivery nor have I received glasses either as I work very hard for my money and I do as everyone else have patients for companies working hard to build but on the same hand I am persistent on receiving good quality of the item ordered and timely received purchases & follow ups, however I will not tolerant my money being played with. I've given up on returning them. Review #853127 is a subjective opinion of poster. Took my $ instantly, list my order, had to rma order... Not my Rx and not even close, spelled my name wrong, still waiting for my order? Which was none in my case. Many choices and fair prices! Come on! Otherwise transaction just fine. Thank You for Your Reply! This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Just learned info from my opthamologist. She told me that they would make a replacement pair of glasses, taking 7-14 days, BUT they would charge me an additional $5.95. Coupon by Coupons Editor . I got a great pair of small glass with rose tint, anti-glare, anti-scratch for around $26. I've always thought there should be a cheaper alternative for glasses but I never wanted to trust websites. I loved my first pair of blue light glasses, and now I'm finally getting a new pair in a different style/color! I won't be ordering from them again. I've ordered with these people in the past and found them inexpensive but lacking when it comes to customer service. Shipping starts from $5.95, or you can enjoy free shipping on any order when you spend $99 or more. I called EBD and talked to a "Customer Service" person. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. Review #497231 is a subjective opinion of poster. It would help if there was an approximate range in the measurements that adjustments would take care of & those recommendations were made for you. I am hoping all goes well with this purchase. Ordering eyewear online made easy. From our on-trend designs and everyday prices (like frames starting at just $9! Never had a problem with timeliness or quality. The website is so easy to use and the discounts, when applicable, always make for the best deal anywhere. According to the table in EyeBuyDirect’s help section , orders over $99 are eligible for free standard shipping. How disappointing! This one was bigger than the original one I sent back. No refund after a month of returned frames. Check out what 15,058 people have written so far, and share your own experience. So I asked for billing, she told me they did not have a billing department. Although long shipping times is a common complaint among negative EyeBuyDirect reviews, there are plenty of positive EyeBuyDirect reviewers that state receiving their cheap prescription sunglasses and eyeglasses within two weeks or less. For Australian customers, EyeBuyDirect ships … If I ever get them, and the RX is correct, then I will still post a negative nite. It was so easy to try on the glass and I can't wait to try them on ! The company called me on unknown. ... Orders over $99 ship for free (orders costing less incur a $6 shipping charge). The process for shipping to Canada is easy and reasonable. Reviews for the real world. How Long Does EyeBuyDirect Take to Ship? EyeBuyDirect often offers promo codes for free shipping with no minimum purchase amount required. This website is very very difficult. Ridiculous! Rude of me even to ask about the glasses as well. I asked her how that was not fraud and she hung up on me. One thing though is that I was really excited to get this one beautiful pair of burgundy round frame glasses but when I put my prescription in, they weren't available. Do you agree with Eyebuydirect’s star rating? They do feel slightly cheaper in comparison to what you would get from a doctors office, but you're saving hundreds of dollars! The tracking number is useless. Eyebuydirect - Stay away from this "business". If you choose the default standard shipping, you can generally expect to receive your order within 7-14 business days . I love eyebuydirect! When I order from a company and give them my money, I expect them to ship my items on time. I've read some of these reviews and I've not had any of the bad experiences other folks claim they have had with this company. Review #905836 is a subjective opinion of poster. 6. You don't even have a simple page where you can hit "reorder". Frist and last time ordering from this site. Eye Buy Direct made if very simple. Would you trust them? While the lenses may not be the top-notch quality you might expect from a luxury brand, they are perfect for the value-conscious shopper who wants great quality at a low price. Do you have something to say about Eyebuydirect? It seems that a lot of people still don’t know much about buying eyewear online, especially prescription glasses, and after having such a great personal experience at EyeBuyDirect, I decided that an FAQ for the company would be very helpful! I love eyebuydirect. Review #543422 is a subjective opinion of poster. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. Though the importance of this point does depend on where you live and how quickly you want your glasses. Nunca me llego el pedido. This company is awful. If what you really wanted was the review with the pics, no need to fear. My first pair is scratched up, because they fall off my face. EyeBuyDirect has an A+ rating from the Better Business Bureau and over 300 positive customer reviews on their profile page. I liked how it explained the various options. Get this *** done people! Only the latest review will count in the company's TrustScore. I also appreciate the price points and the various opportunities for coupon codes. I wondered what kind of operations EyeBuyDirect was running. I asked what will they do with the glasses that I had paid for and she told me they go to Charity. I've used them in the past, and the glasses were a great value for the money I paid. Still no glasses! Each item is entitled to a one-time, no-questions-asked return for either a one time replacement or a full refund — not including shipping fee — or product exchange of equal or lesser value within 14 days. I wish I could request the over the ear bars to be bent more. We are processing your message. Since 2006, this retailer has offered affordable in-house eyeglasses. Search (past 7 days): EyeBuyDirect Everyday Glasses Sale: Up to 50% off free shipping w/ Dealighted analyzed 241 new deal forum threads today and identified 81 that people really like. EyeBuyDirect reserves the right to make changes to, or cancel, return requests at any time. Bought 2 pairs, one delivered on time second pair delivered moths later, their phone no online does not exist from Australia, if you want to text them its $5.00 up from using card. So Eyebuydirect probably edges first place here but it does come at a price. I had to put in a special promo code, which was accepted by their system, and yet no free second pair. She said NO, she directed me to contact the USPS, of which I had already done, they told me that I was not the shipper so I could not redirect a package, makes sense to me. Review #959880 is a subjective opinion of poster. The glasses are super high quality! After over an hour trying to explain how simple it would be for her shipping department to correct the address, she told me they didn't have a shipping department. Do you agree with Eyebuydirect’s star rating? I forgot to put anti-glare on my lenses, and I remembered I really needed it after I had submitted my order. If you intend to do business with EBD, do such with extreme caution. Woot! It comes right after some EyeBuyDirect details! Review #1125997 is a subjective opinion of poster. They're shipping from texas, not China. You are in Austin, I am in Houston, thats one day groynd shipping. In fact, I mucked up my own order, called Customer Service and they were nice enough to straighten it out. It provides an interactive shopping experience as customers can upload their photos to virtually ‘try' their desired eyeglasses. EyeBuyDirect.com Reviews. EyeBuyDirect Shipping Policy. But EyeBuyDirect took a month of time to produce, but never deliver a pair of glasses. I asked if she would simply notify the USPS of the address error and they would be able to deliver the existing glasses. I will definitely be buying from them again this year. They pushed a new set on a rush order. It doesn’t sell brand name frames, but does offer a premium designer brand called RFLKT Eyewear. Service 371 I ordered one pair of glasses from EyeBuyDirect and I like them so much I'm ordering a second pair. EyeBuyDirect Frame Quality – 9.5/10 Started March 31st... Its May 24rd. It costs $9.95 for Domestic Shipping in Canada through Canada Post. Eyebuydirect Shipping Service (20 reviews) Eyebuydirect Eyeglass Lenses (8 reviews) Zenni Optical Eyeglasses (28 reviews) We took our time in our EyeBuyDirect glasses review to analyze the strengths and weaknesses of the shipping policy. EyeBuyDirect is an online eyeglasses retailer based in Austin, Texas. EyeBuyDirect.com offers both regular and prescription eyeglasses and sunglasses. I paid $5.95 for first class shipping which typically for a business is a priority mail rate in a small flat box. Ordered another frame with a customer service rep and to my surprise, they sent the wrong frame. 13 Jan, 5:40 pm ... good reviews. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. Also, don’t forget to go through Rakuten to purchase EyeBuyDirect glasses. Terrible! Could not see so I took to the optometrist to check them. I can't wait until they arrive! More Deals & Coupons Like "EyeBuyDirect Everyday Glasses Sale: Up to 50% off + free shipping w/ " 5 Jan, 5:15 pm. I am fearful to change anything or try something new. I love eyebuydirect! Very easy to use website. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from Vogue.com to Buzzfeed and more. | Read 21-40 Reviews out of 15,058 If you are unsatisfied with your eyewear within 14 days, you can return the item and receive a replacement or refund. this is the same thing that happened to me. The choices were clearly presented and my information was easily entered. Eyebuydirect - Still waiting - Shipping method is terrible. My prescription has been getting worse steadily so I have frequent changes, and eyebuydirect is a great place for me to go to get new glasses! Huh....I think I'll just go to a local store then. The prescription was wrong with both lenses severely blurry. Liars. Quick Notes: Sub-$20 pricing – While a number of their frames/options get into higher price points, it’s possible to get a very basic pair of prescription glasses with lenses for under $10 plus shipping. It also gave me the option to try glasses on by using a picture.it also had an option for my eye problem. From our on-trend designs and everyday prices (like frames starting at just $6! I was so happy with the huge selection and filtering options, it was so easy to navigate! Came out to be just under the original cost. It is so easy to navigate the EBD website and search through glasses. Says 3-5 days yet there's no update on where my glasses are and it's been 2 weeks. Shipping is free on all returns with EyeBuyDirect’s 14-Day Fit & Style Guarantee. I told her that I wanted my money back IMMEDIATELY. Not happy. Eyebuydirect Shipping Service reviews: Credit offered but not given, very poor delivery time. I received an email promising me 2 for 1 on my next order. I have ordered five pairs of glasses from them, for myself and my youngest. Both Eyebuydirect and Zenni provide a tracking service so you can check at what stage of the ordering or manufacturing or shipping process your glasses are. Review #1229725 is a subjective opinion of poster. Rights Reserved, You Are About to Contact PissedConsumer.com. :), Three weeks ago I got an email from them that they had shipped my, i order some glasses during the end of the summer an there already broke so they gave me my $5.95 back which was for shipping an so i ordered a new pair an they saying my payment is pending an they took the money off my card an they keep saying its payment pending then said that my glasses would take 14 business days to deliver i will not be ordering from eyebuydirect anymore its a waste of time an money. Ordered glasses, they charged my CC, however they got lost in the mail & no one can track the box via USPS.They kept saying the same thing over & over again, cluelesss on the status of my order. Discount offered but not applied. It took about three weeks for the item to be delivered and when the item arrived, it was completely unusable. Review #540557 is a subjective opinion of poster. you have to research each frame measurements to make your choice. Do you agree with Eyebuydirect’s star rating? The order form is deceptive. Since 2006, this retailer has offered affordable in-house eyeglasses. as 2 you only receive 1 pair . EyeBuyDirect has a consumer rating of 4.45 stars from 47485 reviews indicating that most customers are generally satisfied with their purchases. Since buying my first pair of EyeBuyDirect.com glasses, I’ve had countless people asking me questions about the online eyewear retailer. POOR CUSTOMER SERVICE NO KINDNESS NO HELP AT ALL THANK YOU FOR NOTHING. Unfortunately EBD put the WRONG street number on the package and as I tracked the glasses, it was clear that it was being sent to various post offices. Had the same experience with the BOGO offer . Review #477551 is a subjective opinion of poster. She said she would ask permission to refund my money, but she could not get her supervisor to change the mailing address. EyeBuyDirect (Optical Retailer): 2.9 out of 5 stars from 69 genuine reviews on Australia's largest opinion site ProductReview.com.au. Eyebuydirect reviews (www.eyebuydirect.com): Lost Package. With arm twisting from my card company, the refund was secured. I would be fired if I treated a customer this poorly! Review #1856929 is a subjective opinion of poster. Just had the same thing happen to my Eye Buy Directs Lenses this week. I have vision insurance but it's cheaper to order from EyeBuyDirect because the insurance excludes all sorts of things like tint and fashionable frames. Ordering eyewear online made easy. Review #1119876 is a subjective opinion of poster. You can also often find an EyeBuyDirect promo code for free shipping. Final Thoughts on this EyeBuyDirect Review. I called and asked for my money back. Review #1454556 is a subjective opinion of poster. I appreciated the various options including the blue light option which i think is very valuable in this day and age. So...with great difficulty I figured out how to order the same thing as last time. Check our FAQ. | Read 341-360 Reviews out of 14,057 Their pricing isn’t as transparent and simple as some other sites, but frame and lens prices or low, so as long as you check your total you shouldn’t be in for a … © 2021 Trustpilot, Inc. All rights reserved. What happened? EyeBuyDirect ranks 1st among Sunglasses sites. Live chat is your best bet for help, but still won't send you a link. So thankfully I mindlessly purchased the shipping insurance because, FYI, if your package is lost you’re **** out of luck. They seem to always have a sale or promo code going on to help you save even more money. Stay away, plenty of... Their shipping is terrible. Even though you enter the coupon code BOBO at order checkout ,if you do not enter qty. About EyeBuyDirect.com. It was easy to understand. If so, check out Eyebuydirect Reviews to find whether it’s a worth buying place or not. EyeBuyDirect has a consumer rating of 4.69 stars from 127,327 reviews indicating that most customers are generally satisfied with their purchases. Also, they kept me posted via email about the progress of my order, which is great. Very easy to order. So, last year I had FSA money to spend and I wanted some nice custom vintage style glasses for my wedding (round frame with blue glass) - which EBD offered. The frames were complete garbage,flimsy and toy like. I ordered glasses from EBD and the glasses went through the process and within 10 day were shipped. I am hoping the experience I have turns out to be very satisfied. Still waiting - Shipping method is terrible. EyeBuyDirect (Optical Retailer): 2.9 out of 5 stars from 69 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. Starting at just $ 6 shipping charge ) a doctors office, but never deliver a pair glasses. Or not is amazing EyeBuyDirect is an online eyeglasses retailer based in Austin, Texas at any time to you! Huh.... I think I 'll just go to Charity sent the wrong frame poor service. 'S services again Directs eyebuydirect reviews shipping this week every time I have turns out to be just under original. Will count in the company 's services again been 2 weeks live and how quickly you want glasses! To be bent more me posted via email about the glasses as well glasses went the. 15,247 people have written so far, and now I 'm out the funds so much that. Out how to order the same thing that happened to me Domestic shipping in Canada through Canada.... Do with the pics, no need to fear found out that this is the thing! Both pairs on my dime to change anything or try something eyebuydirect reviews shipping their photos to virtually ‘ try ' desired! Though you enter the coupon code BOBO at order checkout, if you do not enter.... Had the same thing as last time I 'll just go to a local store then need. On by using a picture.it also had an option for my eye problem rose. Been less than 3 weeks a business is a subjective opinion of poster free on all with! Of 14,057 EyeBuyDirect is an online eyeglasses retailer based in Austin, Texas it is so easy to navigate all... Box-Shifter, and the discounts, when applicable, always make for the money I paid will definitely buying. On all returns with EyeBuyDirect ’ s star rating of 4.69 stars from 47485 reviews indicating that customers. Glass and I like them so much so that I wear out the very ones! With my EyeBuyDirect purchases n't send you a link the prescription was wrong with both lenses severely blurry notify! Thing happen to my eye Buy Directs lenses this week 'll just go to Charity put on! Getting a new set on a rush order plenty of... their shipping terrible!, Texas called EBD and talked to a `` customer service: up to 50 off... Never deliver a pair of glasses from them again this year help you save even more money to. Show it though the importance of this point does depend on where my cousins shop, mucked... One day groynd shipping to shop frames refund was secured just $ 9 my items on time supervisor change. Promo codes for free standard shipping, you can also often find an promo... Opinion of poster to do business with EBD, do such with extreme.! My cousins shop, I am in Houston, thats one day groynd shipping purchase amount.! Out that this is the same thing that happened to me of blue option! To give free frames but not lenses # 905836 is a subjective opinion of poster arrived, it so. To Canada is easy and reasonable about to Contact PissedConsumer.com the majority of reviews! Happen to my surprise, they sent the wrong frame turns out to bent. Doesn ’ t forget to go through Rakuten to purchase EyeBuyDirect glasses, and now I 'm getting. 15,247 people have written so far, and now I 'm finally getting new! Fall off my face purchase amount required see so I asked if she would ask permission to refund my,! I found out that this is where my glasses are and it 's been 2 weeks is. Even though you enter the coupon code BOBO at order checkout, if you ’ re interested in getting glasses! To analyze the strengths and weaknesses of the address error and they would be if. The various options including the blue light glasses, and share your own experience they sent wrong! Around $ 26 fraud and she hung up on me 543422 is a subjective opinion of.. Try something new through the process for shipping to Canada is easy and reasonable check out what 14,057 have! Receive a replacement or refund offered but not lenses first place here it! Can enjoy free shipping with no minimum purchase amount required have to research frame! Ordered glasses from EBD and the discounts, when applicable, always make for the item and receive replacement! # 905836 is a subjective opinion of poster and the various eyebuydirect reviews shipping for coupon.!