It is open every day of the year. All the reception staff were warm and welcoming but one outstanding member of staff was Henry at Guest Services. Response from Iberostar Hotels and Resorts, General Manager at Iberostar Punta Cana, Response from QualityManagerDR, Quality Manager at Iberostar Punta Cana. What are some restaurants close to Iberostar Punta Cana? The staff are brilliant - they tend to your every need and query but beyond the reception, the bar, restaurant staff and the entertainment team were spectacular. There were numerous water stations where we could refill our water and ice whenever we wanted. Maria and another member of staff (I cannot remember his name) joined us as waiters/waitresses around the pool area and would ensure you were kept well watered!!!! We missed the Dominican show but it seems that it was excellent and very colorful. The buffet was good but redundant. It had a beautiful wildlife fountain with flamingos and other birds. However, we will take into account your areas of concern. Directly on the beautiful, sandy beach of Bavaro (Punta Cana). It is a unique, undulating course with some level ground and features that make for a memorable game, such as lakes, streams, desert-like … Directly on the beautiful, sandy beach of Bavaro (Punta Cana). Therefore, we regret that we could not meet your preferences on this occasion. Prices are the average nightly price provided by our partners and may not include all taxes and fees. - So if 3 Argentinian guys have left a review - we are here! The few times I asked him something, he replied that I was not entitled to it even though it was supposed to be part of the deal. Plenty of food with plenty to choose from. In no way do we want to make the participants feel pressured. There are more places to choose from in the Bavaro area. "if any one can give advice appreciate. Thank you for highlighting that we are managing excellent measures for the "new normal" as we have put in place over 300 hundred measures attending the advice of our Medical Advisory Board, which implemented ensuring that enjoyment is not sacrificed despite our high safety standards. It is also very satisfying for us to learn that you are already arranging to return on September again, it will be an honour to welcome you back, until then we wish you all the best. Your praises will serve as an added inspiration for our entire team to consistently maintain the high standards of excellence which you have experienced during your stay with us. Claim your listing for free to respond to reviews, update your profile and much more. Each time we would have to settle for an incorrect order, or send them back to rectify. Some rooms feature a seating area where you can relax. Room with a private balcony with garden view. Unlimited refills of popcorn and food are available all day - mainly burgers and hotdogs, chips, salad near the beach and pool. Javi, a smiley and energetic reception team member made us feel comfortable and safe as soon as we arrived which was lovely after such a long trip. The pools were also quite nice. Maximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults. The Iberostar Bávaro Golf Club is a 72 par, 18-hole golf course, surrounded by lush vegetation and with spectacular views. Every room comes with a private bathroom. The food is edible if bland. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Room was immaculate and the cleaning staff did a great job. Is parking available at Iberostar Punta Cana? Bartenders were all very pleasant. The balcony overlooked the side of the complex, towards the next hotel (Riu Palace). -Raymundi from the restaurant by the ocean and pool is fantastic. more. We did go to the nightclub and the drinks were less well-made but still enjoyable. Our goal in the Iberostar chain is to offer a high quality experience in our guests' vacations. I cannot wait to return . The beach - wow. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Make reservations at reception upon arrival. In fact, cleanliness was paramount throughout the complex. We hire the very best professionals which undergo continuous training and our team are passionate to making sure our clients receive the highest customer service. Jacqueline and Angelica in the lobby bar were very attentive and personable. It was like, Dear Cassie, Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel and for your considerately kind comments regarding our staff. On the beach, we were sitting near the Riu Palace hotel (on the left when facing the sea) so we had the bar, the lunch buffet and the washrooms behind us. Yes, free parking is available to guests. We had hoped we could stay in the same room as we had previously and Kathryn the services manager did not disappoint with a lovely spacious room, “Welcome Back “ on our door with lovely welcome gifts. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Both were very nice and seemed to enjoy their jobs very well. Iberostar shares many of its facilities -- among them two pools, several a la carte restaurants, a kids' club, and a gym -- with neighboring Iberostar Dominicana, an almost mirror image of Punta Prices are calculated as … Once again, thank you for all your praises, we would be honored to count with another opportunity to host you in the future. Some units include views of the sea or garden. From the moment we arrived we were greeted with smiles, a “welcome back”cocktail with the words “Welcome family “ from Janet. family with two kids. (Tip: learn some basic Spanish phrases pertaining to alcohol (for drink orders), diner and drinks, and different ways to say "no thank you".) We did not do any trips but on a previous visit to the Dominican I visited Saona Island and it was amazing! Confirmation that we were able to exceed your expectations is spectacular news for us. Dear Guest, Thank you for choosing our destination for your vacation and for taking part of it to let us know your concern,please note that we have inmediately shared this with the management and they will personally contact you to change your perception, our unly purpuse is to create perfect holidays. The food was good and one of the highlights of the experience. Without being luxurious, I would say that the romantic suite was worth it, for its size but mainly the spa baths and sauna included. Regarding our gastronomy service, our expert chefs specialise in providing a wide selection of different hot and cold dishes using fresh and high-quality ingredients for our guests. We were treated very well by all the staff. Firstly, we sincerely appreciate your words towards our staff who are characterised by their kind and helpful manner, and we do receive so many compliments about them. There's an Iberostar golf course but we didn't use it. By the way, there is an escape room game where the shops are, if that interests you. Occupancy limits :- 3 adults, 2 children, 4 total combined. We would like to extend our apologies for any failure committed by our concierge who, as per your words did not acted in line with our standards of service and attention. All the staff are enthusiastic and happy to provide you with an excellent service - bar a few that I am sure were just having a bad day. We held starfish, drank rum on the catamaran, we danced, had a bbq on the beach - if you have the opportunity I would go! Our entire stay was stress-free and we made some great memories - we shall return, we are not sure when but soon we hope. This is the version of our website addressed to speakers of English in the United States. The Iberostar Punta Cana is a 5-star all-inclusive hotel. J P the Transat rep was amazing, our maid Rudilania kept our junior suite spotless throughout our trip and the room itself was very nice and worth the upgrade. Rooms are worn out with old scratched furniture, bathroom is reasonable but problems with sink and toilet drainage. Please see our partners for more details. Taxes and fees that are shown are estimates only. The sand was so soft and walking along the beach felt like paradise - especially when the sun was setting. Set in a palm grove. In conclusion, without being a 5 star (I would rate it 3.5), we had a great week and we would go back. Work out in the beachfront fitness center, and clear your mind and relieve stress at Iberostar Dominicana's modern spa. Beach restaurant. Henry and Damien greeted us after checking in, we discussed having visited only 8 weeks earlier, dinner reservations and Henry suggested we should consider membership; a lovely welcome ! We follow all health and safety guidelines and inspections and we are sorry that this made your holiday with us less than perfect. Ok, there are 2 good things about this place: beach itself and WiFi. Reservar Estadias por a partir de USD 203. There was a “cleaning service requested” button which we loved. Some seaweed yes but that is normal and each morning staff were on the beach removing it. Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Montserrat Manor Restaurant, and Herman 311 Bar & Restaurant. All inclusive (generous, varied buffets for all meals). Dining at the 5-star all-inclusive IBEROSTAR Punta Cana hotel represents a true diversity of exciting flavors and cuisines from around the world. The Star Prestige Team was awesome Madelene on arrival and Yohanna at the bar in the lounge where friendly and attentive, The crew at the Beach Erick , Kenny and Alex where always available and attentive to our needs. It also has some of the best beach furniture I have ever seen at a resort. Our youngest guests will enjoy an endless array of activities at our Star Camp, with a dedicated kids pool and playground. We will not review every detail of your valuable feedback, but we want you to rest assured that we have taken the proper notes and shared them with our management team who will take the corrective measures in attempt to improve our service delivery. I want to be fair with my review of this place, so I'll sum it up in case you don't want to read the entire thing. Iberostar Bávaro Golf Club - Just moments away from the beaches of Punta Cana, this Dominican Republic golf course is a gem among gems. more. Alguns dos nossos hotéis são só para adultos have the option to play games, play volleyball or football or the beach or simply have a drink and watch - some of the highlights of our holiday came from the entertainment team - especially the wonderful 'Bruno Mars' and the 'father' of the group who checked on us everyday. Basically a cruise on land, I'd be lying if I said I wasn't disappointed. Was due to write this previously, however, time flew and passed quickly. Book Iberostar Punta Cana, Bavaro on Tripadvisor: See 8,245 traveller reviews, 9,165 candid photos, and great deals for Iberostar Punta Cana, ranked #16 of 38 hotels in Bavaro and rated 4.5 of 5 at Tripadvisor. This was our first time to Punta Cana and we where not disappointed. Own or manage this property? Iberostar Punta Cana features free WiFi throughout the property. Parts of the hotel were being refurbished so the view from our room was a little dull but as I say we don't spend much time there so it did not impact our stay at all. Sometimes, it was the pleasantries were laid on a bit too thick in my opinion. in Punta Cana This championship-level golf course was designed by famed designer P. B. Dye, who received many honors. Our guests praise the pool and the helpful staff in our reviews. The gym is small but quite deserted. Fish much better than meat. The receptionist offered us discount coupons which a priori seemed to be very advantageous but which ultimately were not at all (for example 15%. Stay we invite customers to get to know our Club through a presentation the beautiful, sandy beach of (. Us any time you need it WiFi, and fitness classes during their stay holiday us! That washed up was due to write this previously, however, understand point! The side of the Dominican show but it seems that it was peaceful and of had. 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